000033106 - rsautil command not running in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033106
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Issue* Running the rsautil command not responding.
* cd /opt/rsa/am/utils
* ls -ll
Total 92
drwxr-xr-x 4 rsaadmin rsaadmin  4096 Dec  6  2013 bin
drwxr-xr-x 3 rsaadmin rsaadmin  4096 Feb 25 15:23 etc
drwxr-xr-x 4 rsaadmin rsaadmin 12288 Feb 25 15:23 jars
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 jython
drwxr-xr-x 7 rsaadmin rsaadmin  4096 Feb 25 15:17 lib
drwx------ 3 rsaadmin rsaadmin  4096 May 11 05:26 logdb
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Apr 11  2015 logs
drwxr-xr-x 3 rsaadmin rsaadmin  4096 Dec  6  2013 nls
drwxr-xr-x 5 rsaadmin rsaadmin  4096 Dec  6  2013 original_data_backup
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 plugins
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 rba-agents
drwxr-xr-x 7 rsaadmin rsaadmin  4096 Feb 25 15:18 resources
-rw-r--r-- 1 rsaadmin rsaadmin  1337 Dec  6  2013 rsaenv
-rw-r--r-- 1 rsaadmin rsaadmin 10397 Dec  6  2013 rsamigr
-r-xr--r-- 1 rsaadmin rsaadmin     0 May 11 06:50 rsautil
-r-xr--r-- 1 rsaadmin rsaadmin  8569 Feb  8 13:01 rsautil.bak
drwx------ 2 rsaadmin rsaadmin  4096 Jan  5 13:23 support_temp
drwxr-xr-x 4 rsaadmin rsaadmin  4096 Apr 10  2015 tools


 
Cause* rsautil script is empty. shows as 0 bytes
* related KB is 000033040 where the /opt/rsa/am/rsaserv file can also be 0 bytes
ResolutionPatch to fixed in AM 8.1 SP1 P2 or later versions, related KB is 000033040 where the /opt/rsa/am/rsaserv file can also be 0 bytes
Workaround* Copy the rsautil script from the replica or from any server that has the correct size using winscp. 
* The output of the ls -ll command should look like this
Total 104
drwxr-xr-x 4 rsaadmin rsaadmin  4096 Dec  6  2013 bin
drwxr-xr-x 3 rsaadmin rsaadmin  4096 Feb 25 15:23 etc
drwxr-xr-x 4 rsaadmin rsaadmin 12288 Feb 25 15:23 jars
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 jython
drwxr-xr-x 7 rsaadmin rsaadmin  4096 Feb 25 15:17 lib
drwx------ 3 rsaadmin rsaadmin  4096 May 11 05:26 logdb
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Apr 11  2015 logs
drwxr-xr-x 3 rsaadmin rsaadmin  4096 Dec  6  2013 nls
drwxr-xr-x 5 rsaadmin rsaadmin  4096 Dec  6  2013 original_data_backup
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 plugins
drwxr-xr-x 2 rsaadmin rsaadmin  4096 Dec  6  2013 rba-agents
drwxr-xr-x 7 rsaadmin rsaadmin  4096 Feb 25 15:18 resources
-rw-r--r-- 1 rsaadmin rsaadmin  1337 Dec  6  2013 rsaenv
-rw-r--r-- 1 rsaadmin rsaadmin 10397 Dec  6  2013 rsamigr
-rw-r--r-- 1 rsaadmin rsaadmin  8569 Feb  8 13:01 rsautil
-r-xr--r-- 1 rsaadmin rsaadmin  8569 Feb  8 13:01 rsautil.bak
drwx------ 2 rsaadmin rsaadmin  4096 Jan  5 13:23 support_temp
drwxr-xr-x 4 rsaadmin rsaadmin  4096 Apr 10  2015 tools


 

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