000033104 - Installing SP1 'Failed to launch update installer' with error 'Unmounting device ISO from /tmp/rsa_update/iso' in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033104
Applies To
RSA Product Set: SecurID
   RSA Product/Service Type: Authentication Manager
   RSA Version/Condition: 8.1 
Issue
Update Installer did not start within 30 seconds. Expression: (ant.antProject.properties.launcherTimeout != true)
java.lang.AssertionError: Update Installer did not start within 30 seconds. Expression: (ant.antProject.properties.launcherTimeout != true)
at UpdateInstaller.launch(UpdateInstaller.groovy:129)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:60)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Exception in thread "Main Thread" java.lang.AssertionError:
Update Installer did not start within 30 seconds. Expression: (ant.antProject.properties.launcherTimeout != true)
at com.rsa.plugins.install.CommandLineInstallEngine.fail(CommandLineInstallEngine.groovy:287)
at com.rsa.plugins.install.CommandLineInstallEngine$fail.call(Unknown Source)
at com.rsa.plugins.install.GroovyInstallEngine.fail(GroovyInstallEngine.groovy:35)
at com.rsa.plugins.install.GroovyInstallEngine$fail.callCurrent(Unknown Source)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:88)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step UpdateInstaller:launch [FAILED]
Error: Failed to invoke update engine: Failed to execute config goal
[INFO] Unmounting device ISO from /tmp/rsa_update/iso.
[INFO]
Failed to launch the update installer to apply the update AM 8.1 SP 1.
Resolution1. Create a Windows Shared Folder and give full access to everyone. 
2. Copy the ISO file to this shared folder 
3. Log into Operations Console and Navigate to Maintenance>> Update & Rollback>> Configure Update Source.
4. On the Configure Update Sources page, specify a location for updates and configure it.
5. To test the Windows share directory settings, click Test Connection.
6. Click Save.
7. Upload and Apply SP1.

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