000032918 - When starting the RSA Via Lifecycle and Governance Host Controller of a cluster:  ERROR [org.jboss.msc.service.fail] (MSC service thread 1-11) MSC000001: Failed to start service jboss.undertow.listener.ajp:

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 23, 2018
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Article Number000032918
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0
Platform: Linux
O/S Version: Red Hat Enterprise Linux 6.x
Product Description: Software Bundle
IssueWhen trying to start the host controller of a cluster, the following error displays: 

ERROR [org.jboss.msc.service.fail] (MSC service thread 1-11) MSC000001: Failed to start service jboss.undertow.listener.ajp: org.jboss.msc.service.StartException in service jboss.undertow.listener.ajp: Could not start http listener

This happens after failing to stop the host controller on the master server of a cluster.   
To check for the issue, run the following:

netstat -an | grep <JMS multicast port>

  As an example from the default configuration:

netstat -an | grep 231

You are looking for the JMS multicast port of to see if something is still listening.  If the JMS multicast port on your system was changed from the default, please choose the proper address.
CauseA process did not shut down cleanly when trying to stop the host controller. This left something listening on the JMS multicast port
  • Try to identify and kill the process that is listening on the JMS multicast port and check again to see if the port has been freed up.  If it has not been freed, kill the process for the domain controller.
  • If the Oracle database is installed on that node, shutdown all other nodes and then shut down Oracle. 
  • A reboot is now required.
  • If the processes are not configured to automatically start, start them up. If Oracle was running on this node, start the other nodes after Oracle is running.