000031587 - Configuration error found in VLC when SA system upgraded from 10.3 to 10.5 version

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031587
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA VLC
RSA Version/Condition: 10.5.X
 
IssueWhen SA system upgraded from 10.3.X version to 10.5, The VLC->Config page throws pop-up as below.
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CauseThis error describes Local collector configuration for syslog collection protocol which is not recommended to configure in Local collector. However this error triggers when accessing the VLC->Config page which is not relevant to VLC. This error might have occurred due to deprecating the syslog collection protocol in local collector configuration from 10.4 and higher versions.
Resolution
Please follow below steps to stop "configuration error found" in VLC->Config page.
1. Login to GUI as administrator.
2. Navigate Administration->Services->VLC->View->Config page.
This page gives pop-up with "Configuration error found" with a question Do you want to delete Syslog collection configuration?
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Please press "Yes" to delete Syslog configuration from Local collector. This error would not appear back again.

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