000033038 - RSA Security Analytics Warehouse Connector stream does not start after service password change

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033038
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.5.1.2
 
IssueWarehouse Connector stream does not start after service password change
When we try to use the Explorer view to change the password, this is the result.
 
Failed to set password value to ****************. admin@1.2.3.4:56020/warehouseconnector/sources/2.3.4.5:56002/config/password received error: User 'admin' does not have the required permission to send message 'set'. This message requires one or more of the following role(s): .; nested exception is com.rsa.netwitness.carlos.clients.nextgen.NextGenException: admin@1.2.3.4:56020/warehouseconnector/sources/2.3.4.5:56002/config/password received error: User 'admin' does not have the required permission to send message 'set'. This message requires one or more of the following role(s):
CauseAll the account service passwords are changed on the regular basis and as a result of this change it caused the Streams to fail on startup.
ResolutionThe resolution to this problem is to perform the following:
  1. Navigate to WHC->Explore view thru SA UI.
  2. Go to sources tree, right click on the source name and click on properties.
  3. Select 'setPass' property, supply password parameter and then click Send.
 

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