000032410 - "Sync Error" is displayed under Updates column in Administration-Hosts tab in RSA Security Analytics 10.5.x.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032410
Applies ToRSA Product Set:  Security Analytics
RSA Product/Service Type:  Security Analytics Server, Security Analytics UI
RSA Version/Condition:  10.5.x
Platform:  CentOS
O/S Version:  EL6
IssueBrowsing to Administration -> Hosts tab shows all hosts with Sync Error under the Updates column as shown in the screenshot below.
User-added image
CauseThe issue occurs when the Security Analytics server fails to synchronise the repository and shows the following error in Administration -> System -> Updates -> Updates Repository.

There is an error synchronizing repository. Please check the setting

User-added image
Resolution      1. Follow the Populate Updates Repository guide to make sure the repository is correctly created using either Option 1: User Live Account or Option 2: Download from SCOL.
  • Option 1: Use Live Account
  • Explains how to populate the Update Repository using Live (Security Analytics is connected to Internet).
  • Configure SMCUPDATE
  • Option 2: Download from SCOL
  • This method gives administrators the option to upload rpm packages directly to Security Analytics when they cannot access the internet from Security Analytics (for example, SMCUPDATE).
Note 1: If the Security Analytics server does not have Internet connection, ensure the Enable box is unchecked under Administration -> System -> Updates -> Settings.
Note 2: If Option 2 is used but the error continues, SSH into the Security Analytics server and run the following command to create the repository again.
createrepo /var/netwitness/srv/www/rsa/updates
      2. Once the Updates Repository tab loads the available packages successfully, reload the Administration -> Hosts page to confirm the issue is resolved.
  • If the issue persists, SSH into the Security Analytics server, run the following command and log in to the UI again to confirm the status.
  • stop jettysrv
  • start jettysrv
If the issue is not resolved, please contact RSA Technical Support for further assistance.