|Applies To||RSA Product Set: Archer|
RSA Version/Condition: All
|Issue||Images are missing in email notifications and SiteMinder is used in the Archer environment.|
|Cause||This occurs due to SiteMinder configuration. SiteMinder allows you to list a set of character sequences that cannot be part of a URL request or CSS.|
When Archer builds the URL path to the image, the forward slash is doubled (//) in some cases and SiteMinder may have blacklisted this.
For example: '/Archer//company_files//50000//icons//ball_green.gif'
Another possible cause is SiteMinder has not excluded the /Archer/company_files path from requiring authentication.
Three directories that need to be excluded from SiteMinder: /Archer/api, /Archer/company_files, /Archer/ws.
In SiteMinder's authentication log report, the following may be logged or something similar:
For information on configuring SiteMinder, check out Specify Bad URL Characters or Override the Default CSS Character Set.
NOTE: Your values may be different depending on your policies.