on Jun 14, 2016Article Content
| Article Number | 000033034 |
| Applies To | RSA Product Set: Adaptive Authentication (OnPrem) RSA Version/Condition: 7.1 P1 |
| Issue | A customer made a change to a policy rule so that a case would not be opened unless the risk score is greater than 700. Today they reported that a case was opened for a user where the risk score was only 529. They are requesting information as to why policy changes are not taking effect immediately. |
| Cause | This is caused by AA-16181 (Adaptive Authentication application not updated with latest policy change). |
| Resolution | A hotfix was released on top of 7.1 P2 to fix the issue. The hotfix version is 7.1 P2 HF 110. Please verify the attached release notes for more information. |
| Workaround | Other way to resolve the issue is to restart the Back Office instance, so that policy changes take place immediately. |