000032908 - "The backup selected version cannot be restored" error occurs when you to restore backup from Authentication Manager 8.0 to Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032908
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Suse - Linux
Issue-Restoring backup from an AM 8.0 machine to AM 8.1 fails
Error: "The selected backup version 8.0 P X can not be restored to version 8.1"


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CauseThis functions as Designed. It is not possible to restore a backup from AM 8.0 to an AM 8.1 deployment.
Resolution

The only way to do this, would be to directly apply the AM 8.1 upgrade ISO on the AM 8.0 after taking a backup.
Procedure:
1. Download 'am-update-8.1.0.0.0.zip' and extract the ISO file (am-update-8.1.0.0.0.iso)



2. In the Operations Console, click Maintenance>Update & Rollback.



3.


  • If you want to apply an update through your local web browser, do the following:

a. Click Upload & Apply.
b. Click Browse to navigate to the location of the update. You cannot type the update location in the Update Path field.
c. Click Upload.
d. Verify the update details, and click Apply.A


 


  • If you have configured an NFS share, a Windows shared directory, or a DVD/CD as an update location, do the following:

a. Click Scan for Updates. Available Updates displays all of the updates that can be applied.
b. Next to the update that you want to apply, click Apply Update.



4. (Optional) The basic status messages are displayed while the update is being applied. You can click the Advanced Status View tab to display detailed log messages.



5. If the update requires the system to restart the Operations Console or the appliance, the system displays a warning message. Click Confirm Restart to apply the update. After the system applies the update, the Operations Console or appliance automatically restarts.



6. The update is listed in the Applied Updates section. To save the high-level update history, click Download Detailed History Log.

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