000032954 - Error "Webtier host not found" occur when checking Webtier Update Artifacts on Preferred Server during Webtier installation in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032954
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1

 
Issue
[pool-1-thread-1], (UpdateServerListWorker.java:75), trace.com.rsa.tool.webtierbootstrapper.UpdateServerListWorker, INFO, <Webtier_Hostname>,,,,Webtier host not found. Exit checking server list update 
[pool-1-thread-1], (EJBRemoteTarget.java:302), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Attempting downgraded connection protocol to EJB/2.1. 
[pool-1-thread-1], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to downgraded EJB/2.1 command server.null 
[pool-1-thread-1], (EJBRemoteTarget.java:302), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Attempting downgraded connection protocol to EJB/2.1. 
[pool-1-thread-1], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to downgraded EJB/2.1 command server.null 
[pool-1-thread-1], (EJBRemoteTarget.java:327), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to command server for command execution.null 
[pool-1-thread-1], (EJBRemoteTarget.java:302), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Attempting downgraded connection protocol to EJB/2.1. 
[pool-1-thread-1], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to downgraded EJB/2.1 command server.null 
[pool-1-thread-1], (EJBRemoteTarget.java:302), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Attempting downgraded connection protocol to EJB/2.1. 
[pool-1-thread-1], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to downgraded EJB/2.1 command server.null 
[pool-1-thread-1], (EJBRemoteTarget.java:327), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <Webtier_Hostname>,,,,Unable to connect to command server for command execution.null 
[pool-1-thread-1], (BootstrapperWorker.java:153), trace.com.rsa.tool.webtierbootstrapper.BootstrapperWorker, ERROR, <Webtier_Hostname>,,,,Errors occur when checking Webtier Update Artifacts on Preferred Server.Failed to connect with command server

 
CauseWebier hostname is not resolvable by the Primary. 
ResolutionUppdate DNS server with Webtier IP and Hostname.

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