000032620 - RSA Adaptive Authentication (On Premise) error after changing  password in Access Management:  Could not authenticate user 'null'. Please ensure that the credentials you provided are correct

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 23, 2018
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Article Number000032620
Applies ToRSA Product Set: Adaptive Authentication (On Premise)
RSA Product/Service Type: Adaptive Authentication (On Premise)
RSA Version/Condition: 7.x
IssueThe following error displays after administratively changing a password in the Adaptive Authentication (On Premise) Access Management application, then resetting the password:
:
There was a problem processing your request
Could not authenticate user 'null'. Please ensure that the credentials you provided are correct.

 
Error after changing user password in AAOP accessmanagement application
CauseThe user that had the password change does not have access to the Access Management application.  The password change is accepted; but when the application tries to launch, it gives the error.
ResolutionYou should be able to just use the username in the Adaptive Authentication (On Premise) Back Office application to which you have access.

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