|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Service account that accesses network equipment using a fixed passcode stopped working.|
1-This is a new service account and the passcode need to be changed after the initial set up.
2-This is an existing account that has stopped working, due to a Token policy that requires a periodic change of the fixed passcode.
-After the passcode has been initially set for the service account from the authentication settings on the security console, the admin has to go to the self-service console: https://FQDN:7004/console-selfservice and log in with that account, then he will be prompted to enter a new passcode. The service account should work fine after the new passcode has been set.
-When you go to Security Console> Authentication tab > Policies > Token Policies > Manage existing.
-Scroll down to the "Fixed Passcode Lifetime" section.
-If the "Require periodic changes" box is checked, you may uncheck it to avoid this issue happening in the future.
-If you choose to keep it, then go to the self-service console to set a new passcode as explained above.