on Jun 14, 2016Article Content
| Article Number | 000032891 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 |
| Issue | Service account that accesses network equipment using a fixed passcode stopped working. |
| Cause | Possible causes: 1-This is a new service account and the passcode need to be changed after the initial set up. 2-This is an existing account that has stopped working, due to a Token policy that requires a periodic change of the fixed passcode. |
| Resolution | 1st Cause: -After the passcode has been initially set for the service account from the authentication settings on the security console, the admin has to go to the self-service console: https://FQDN:7004/console-selfservice and log in with that account, then he will be prompted to enter a new passcode. The service account should work fine after the new passcode has been set. 2nd Cause: -When you go to Security Console> Authentication tab > Policies > Token Policies > Manage existing. -Scroll down to the "Fixed Passcode Lifetime" section. -If the "Require periodic changes" box is checked, you may uncheck it to avoid this issue happening in the future. -If you choose to keep it, then go to the self-service console to set a new passcode as explained above. |