000033032 - Exporting or Printing in all Applications fails for RSA Archer 5.5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000033032
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.3.2
Product Description: Archer Platform
IssueWhen users are exporting from a Questionnaire or Application, users are receiving Export failures. Also found that all other Applications have the issue.
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>1</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2016-04-28T16:43:35.2216101Z" />
        <Source Name="Archer.NET" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="w3wp" ProcessID="1040" ThreadID="58" />
        <AssemblyVersion>5.5.30200.1025</AssemblyVersion>
        <Channel />
        <Computer>xxxxxxE1FL</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>Object reference not set to an instance of an object.</Description>
                    <AppDomain>/LM/W3SVC/5401998/ROOT-1-131062762228559864</AppDomain>
                    <Exception>
                        <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Object reference not set to an instance of an object.</Message>
                        <Source>ArcherTech.PrintExport</Source>
                        <StackTrace>   at ArcherTech.PrintExport.LayoutDefinition.Archer.ApplicationLayoutQuery.CreateSectionDefinition(LevelLayoutSection section, IList`1 columns)
   at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext()
   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   at ArcherTech.PrintExport.LayoutDefinition.Archer.ArcherRecordLayoutDefinition.GenerateLayout(LayoutFormat layoutFormat, IReportDefinition output)
   at ArcherTech.PrintExport.PrintExportService.RenderRecordData(SessionContext sessionContext, PrintExportCriteria printExportCriteria, Boolean printLayout, Stream output)
   at ArcherTech.Web.Modules.Foundation.Views.PrintExportPresenter.ExportRecord(SessionContext sessionContext, PrintExportCriteria printExportCriteria)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
ResolutionCode Problem, installing the next patch release resolves the issue.

Attachments

    Outcomes