000032982 - Error when importing Security Questions xml file in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032982
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueCustomer gets this error when he tries to import new Security Questions file to Security console.
"The security questions XML file you provided is not encoded in UTF-8 with BOM"


User-added image
CauseThe imported xml file is not encoded in UTF-8 with BOM.
ResolutionTo change the file encoding, follow the steps below:
 1. Open the Security questions xml file with Notepad ++.
 2. Navigate to Encoding and choose "Encode in UTF-8".
 3. Save.
 4. Re-import the xml file.

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