000032982 - Error when importing security questions xml file in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 2, 2019
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Article Number000032982
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueThe following error appears when  importing new security questions file to the RSA Authentication Manager Security Console:
The security questions XML file you provided is not encoded in UTF-8 with BOM

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CauseThe security questions XML file that is provided is not encoded in UTF-8 with BOM.
ResolutionTo change the file encoding, follow the steps below:
  1. Open the security questions xml file with a text editor such as Notepad ++.
  2. Navigate to Encoding and choose Encode in UTF-8.
  3. Save and close the file.
  4. Re-import the xml file.