|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Customer gets this error when he tries to import new Security Questions file to Security console. |
"The security questions XML file you provided is not encoded in UTF-8 with BOM"
|Cause||The imported xml file is not encoded in UTF-8 with BOM.|
|Resolution||To change the file encoding, follow the steps below:|
1. Open the Security questions xml file with Notepad ++.
2. Navigate to Encoding and choose "Encode in UTF-8".
4. Re-import the xml file.