000032916 - Authentication Manager 8.1 Authentication Agent for Citrix Storefront ver. 1.0 does not re-direct RBA logon Web Page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032916
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Citrix
RSA Version/Condition: 1.0
Platform: Windows
O/S Version: Server 2012 R2
Product Description: RSA Auth Mgr 25u Trial w/Virt Appl
Issue

Customer is setting up Risk-Based Authentication, RBA, have downloaded and edited the am_integration.js file to am_integration_servername.js, Create a new file and named it index_servername_rba.html, and saved and edited a copy of the /var/netscaler/logon/LogonPoint/rba_servername_logon.html to add the script window.onload=receiveCredentialsFromRBA(); to line 54.
But the RBA logon does not re-direct RBA logon Web Page, it leaves a blank White page with the word 'authenticating...' at the top

Access Blank RBA


 

Cause

The index_servername_rba.html file, which calls the integration js script...
   
<script_src="am_integration_2189.js"
typo
Either the file permissions on html do not include Read, or the script_src has a typo in the spelling of the am_integrqtion_2189.js integration script, so the RBA redirect will not work and returns a blank white page

Resolution

Fix either the permissions on the index_servername_rba.html file or any spelling mistake in this file for the <script_src=

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