Article Number | 000032993 |
Applies To | RSA Product Set: ECAT RSA Product/Service Type: ECAT RSA Version/Condition: 4.0 / 4.1 / 4.2 / 4.3 / 4.4 |
Issue | Although the ECAT UI shows successful results.

Clicking deeper into the scan results shows no detailed results.



Symptoms include:
- No scan data was shown.
- Unable to view Agent Log.
- All totals under scan data show zero.
|
Cause | There is a problem with the UI Cache for the ECAT application. |
Resolution | Delete the UI cache for the ECAT UI.
To do this do the following:
- Logon to the machine where the ECAT UI is hosted
- Delete the following directory C:\Users\<username>\AppData\Local\RSA\RSA Netwitness Endpoint
- Restart the ECAT UI
Make sure that <username> is replaced with the currently logged on user.
|
Notes | All screenshots have been taken from a test environment. |