000032993 - RSA ECAT UI Shows incorrect results. No Scan Data or Agent Log Visible

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032993
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.0 / 4.1
IssueAlthough the ECAT UI shows successful results
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Clicking deeper into the scan results shows no detailed results.
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Symptoms include:
  • No scan data shown
  • Unable to view Agent Log
  • All totals under scan data show zero
CauseThere is a problem with the UI Cache for the ECAT application.
ResolutionDelete the UI cache for the ECAT UI.
To do this do the following:
  1. Logon to the machine where the ECAT UI is hosted
  2. Delete the following directory C:\Users\<username>\AppData\Local\RSA\ECAT
  3. Restart the ECAT UI

Make sure that <username> is replaced with the currently logged on user.

NotesAll screenshots have been taken from a test environment.