|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.5
|Issue||When importing a package, an unexpected error is received. |
An unexpected Error occurred attempting to upload the file:
|Cause||IIS default settings for maximum file size upload is too small to allow the package import. |
This issue can also impact ability to import attachments.
The package file size exceeds the maximum IIS setting size for upload/attachments.
|Resolution||Increase the Maximum Size setting in IIS for uploads and attachments. |
Log into the web server for this environment.
Open IIS manager
Select the Archer site.
Open the Configuration Editor at the bottom.
In the Section drop down list, select system.web/httpRuntime
For executionTimeout, increase the setting to 5:00
For maxRequestLength, add a zero to the end of the setting (change 2097151 to 20971510)
Next, to commit the change:
Open a command prompt by right-clicking and selecting the "Run as Administrator" option.
Issue the command IISRESET
|Workaround||No true workaround unless smaller attachments and packages are used.|