000032985 - Error encountered when Importing a package or attachment in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 1, 2019
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Article Number000032985
Applies ToRSA Product Set: Archer
RSA Version/Condition: ALL
Platform: Windows
IssueWhen importing a package, an unexpected error is received. 
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An unexpected Error occurred attempting to upload the file:
Handler not found or execution of the handler failed!
[HttpWebRequest_WebException_RemoteServer] Arguments:
NotFound Debugging resource strings are unavailable.
Often the key and arguments provide sufficient information to
diagnose the problem. HttpWebrequest_WebException_RemoteServer
heck RadUpload's BufferSize property remarks.
CausePossible causes:
  • IIS default settings for maximum file size upload is too small to allow the package import. 
  • This issue can also impact the ability to import attachments.
  • This issue can also impact validation within a calculated field when the formula is correct.
  • The effect is - when you click on Validate - it seems that nothing happens, however, If the formula is incorrect, it will operate normally.
  • The package file size exceeds the maximum IIS setting size for upload/attachments.
ResolutionIncrease the Maximum Size setting in IIS for uploads and attachments. 
  1. Log into the web server for this environment.
  2. Open IIS manager
  3. Select the Archer site. 
  4. Open the Configuration Editor at the bottom. 

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  1. In the Section drop down list, select system.web/httpRuntime

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  1. For executionTimeout, increase the setting to 5:00
  2. For maxRequestLength, add a zero to the end of the setting (change 2097151 to 20971510)

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Next, to commit the change:
  1. Open a command prompt by right-clicking and selecting the "Run as Administrator" option.
  2. Issue the command IISRESET

WorkaroundNo true workaround unless smaller attachments and packages are used.