Please follow the below steps to resolve the issue.
A. If GUI Explore view accessible:
1. Login to GUI as administrator. 2. Navigate to Administration->Services->Decoder->View->Explore. 3. In the Explore view, Left-hand side, expand database->Config. Right-hand side, packet.dir value can be adjusted according to the customer set up. - In this particular issue, There will not exist 'packetdb' under /var/netwitness/decoder/packetdb0. Therefore the packet.dir must be modified. -Use the following as a guide (your scenario may be unique)
(change to)
4. Restart the service using restart nwdecoder to take the new values.
B. If GUI Explore view is not accessible:
1. Login to Putty session of decoder. 2. Stop Decoder service using stop nwdecoder command. 3. Run cd /etc/netwitness/ng command to access decoder configuration file. 4. Modify NwDecoder.cfg file using vi editor to adjust packet.dir value. 5. Start decoder service using start nwdecoder command. |