000030414 - RSA Authentication Manager 8.1 Service Pack 1 Patch 2 Web Tier fails to install

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030414
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1
Platform: SUSE Enterprise Linux
IssueThe web tier installation log file reports the following message:
<WTHOME>/webtierBootstrapper/8.1.1.2.0/config/config.sh: line 5: 
/tmp/Webtier/linux-x86_64/jdk/bin/java: Permission denied

By default the file will be located in /opt/RSASecurity/RSAAuthenticationManagerWebtier/ and will be named Install_<version and patch of web tier install>_<date_stamp>_<time_stamp>.log.  For example, Install_V8.1.1.2.0_20150411130727_8551451671209760854.log
 
CauseDuring a command line installation of the web tier software on a supported Linux platform, the administrator is required to provide a user account for the installation user.  The error will appear if the defined user account does not have permissions to use /tmp/Webtier/linux-x86_64/jdk/bin/java.
WorkaroundAs a workaround to get the web tier software installed an administrator can do the following:
  1. As root, on the web tier server, navigate to /tmp/Webtier/linux-x86_64/jdk/bin.
  2. Change the file permissions to be that of the installation user in of the programs in /tmp/Webtier/linux-x86_64/jdk/bin.
  3. Also change the execution rights for the installation user and root.  If the installation user is rsaadmin, the commands to change the permissions would be:

  4. chown rsaadmin *
    chgrp rsaadmin *
    chmod 755 *

    This would result in the following when running ls -al on the directory:
total 2632
-rwxr-xr-x 1 rsaadmin rsaadmin 270119 Sep 20  2013 java
-rwxr-xr-x 1 rsaadmin rsaadmin 272191 Sep 20  2013 keytool
-rwxr-xr-x 1 rsaadmin rsaadmin 272145 Sep 20  2013 orbd
-rwxr-xr-x 1 rsaadmin rsaadmin 272081 Sep 20  2013 pack200
-rwxr-xr-x 1 rsaadmin rsaadmin 272191 Sep 20  2013 policytool
-rwxr-xr-x 1 rsaadmin rsaadmin 272191 Sep 20  2013 rmid
-rwxr-xr-x 1 rsaadmin rsaadmin 272191 Sep 20  2013 rmiregistry
-rwxr-xr-x 1 rsaadmin rsaadmin 272191 Sep 20  2013 servertool
-rwxr-xr-x 1 rsaadmin rsaadmin 272145 Sep 20  2013 tnameserv
-rwxr-xr-x 1 rsaadmin rsaadmin 186333 Sep 11  2013 unpack200

  1. Next, tidy up after the failed web tier installation.
    1.  Remove the RSA Webtier Bootstrapper Server and RSA Webtier Server start and stop shell scripts from the /etc/init.d directory.
    2. Remove the files for the failed installation of the web tier software.
  2.  Navigate back to the /tmp/Webtier/liunx-x86_64 directory and re-run the web tier installation at the command line.
./install_webtier.sh -console
NotesRefer to Chapter 5 on Installing Web Tiers in the RSA Authentication Manager 8.1 Setup and Configuration Guide for additional information on web tier installation.

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