000030117 - AM8.1 services do not start, network interface adapter eth0 is not found

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030117
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Other
Platform (Other): Unsure
O/S Version: null
Product Name: RSA-0010010
Product Description: RSA Authentication Manager
IssueAM8.0 AM8.1 Services do not start, network interface adapter eth0 is not found. The server has no IP address, or the wrong IP address. However, another adapter such as eth1 eth2 eth3 is found.
CauseThe virtual machine was moved or copied to a different host.  When this happened, and the machine restarted, there was probably a message: 
"This virtual machine might have been moved or copied. In order to configure certain management and networking features, VMWare ESX needs to know if this virtual machhine was moved or copied. If you don't know, answer "I copied it""  
and "I copied it" was clicked.   When this happens, VMWare changes the MAC address to prevent MAC address duplication on the network, as designed. However, the SuSE Linux OS is looking for the old MAC Address, and assumes this is a different adapter.
ResolutionRevert to the previous host, and make sure that the VM starts properly.  When moving again, choose the response option for moving it.