Article Content
Article Number | 000032230 |
Applies To | RSA Product Set: Identity Management and Governance RSA Product/Service Type: Enterprise Software, Appliances RSA Version/Condition: 6.9.1, 7.0.0 Product Description: ACM |
Issue | When trying create or edit workflows with Internet Explorer 11 or Firefox, the following error appears:ClassNotFoundException |
Resolution | To resolve this issue, follow the steps below: a. In the browser, click the Tools menu. 2. Remove certificates a Select Start > Configure Java. 3. Disable Verification a Select Start > Configure Java. 4. Add the server URL (https://IP_address_of_server:port) a. Go to Start > Configure Java 5. If all the above fail, try the following: a Install new or different version of Java. Even going from a 64-bit version to 32 -bit can sometimes resolve the issue. Be sure to point the browser to the new version from the Start > Configure Java. Restart the browser to pick up the new Java version. |