000032646 - RSA SecurID software token fails to resynchronize in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 10, 2020
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000032646
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueWhen an administrator performs the token resynchronization task for a software token in the RSA Authentication Manager Security Console, it fails with the following message:

Token code incorrect

CauseRunning an administrative report shows an administrator has performed the task of software token distribution; however, the software token application has not been updated with the new software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with an activation code.
ResolutionComplete the software token distribution by importing the newly distributed software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code into the software token application.

Refer to Chapter 9 of the RSA Authentication Manager 8.4 Administrator’s Guide for information on deploying and administering RSA SecurID software tokens. 
Notes

Be careful when performing software token bulk distribution or individual software token distribution through the Security Console, as once a software token is distributed the new software token sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code must be used with the software token application for the token codes to work in any SecurID authentication.

Attachments

    Outcomes