|Applies To||RSA Product Set : SecurID|
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition: 8.1
|Issue||When an administrator performs the token resynchronization task for a software token in the Security Console it fails with the following message:|
|Cause||Running an administrative report shows an administrator has performed the task of software token distribution; however, the software token application has not been updated with the new software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with an activation code.|
|Resolution||Complete the software token distribution by importing the newly distributed software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code into the software token application.|
Refer to Chapter 9 of the RSA Authentication Manager 8.1 Administrator’s Guide for information on deploying and administering RSA SecurID software tokens.
|Notes||Be careful when performing software token bulk distribution or individual software token distribution through the Security Console, as once a software token is distributed the new software token sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code must be used with the software token application for the token codes to work in any SecurID authentication.|