|Applies To||RSA Product Set: SecurId|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||When importing a custom certificate signed by a known CA into the RSA Authentication Manager Operations Console, the following error is generated:|
The root CA certificate is required for activation.
Import the root certificate from your CA and try again
The signed certificate in PKCS#7 format.
|Resolution||Before importing the new signed certificate, import every certificate from the certificate chain into the RA Authentication Manager Operations Console. This includes the root CA certificate and intermediate certificate.|
There are many methods to obtain the root CA certificate and intermediate certificate. Here is one of those ways: