000030901 - Replica Instances are Removed After Migrating Authentication Manager 7.1 Data in a New 8.1 Deployment

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030901
Applies To
RSA Product SetSecurID
RSA Product/Service TypeRSA Authentication Manager
RSA Version/Condition8.1 SP1
PlatformSUSE Enterprise Linux
Platform (Other) 
O/S Version11 SP3
Product NameRSA-0010010
Product DescriptionSecurID Appliance

IssueReplica instances are removed from an RSA Authentication Manager 8.1 deployment after migrating authentication manager 7.1 data from RSA Authentication Manager 7.1 Service Pack 4 or RSA SecurID Appliance 3.0 Service Pack 4 deployments. 
CauseImporting a migration package into version 8.1 for the first time overwrites all of the data in the 8.1 deployment and this removes any attached replica instances. RSA has documented this as a note on page 33 in the RSA Authentication Manager 7.1 to 8.1 - Migrating to a New Hardware or Virtual Appliance (revision 1).
ResolutionFor hardware SecurID Appliances an administrator would run through a factory reset to return the SecurID Appliance back to a Quick Setup state. For virtual SecurID Appliances an administrator needs to deploy another virtual appliance which would provide the Quick Setup state, as there is no factory reset for the virtual appliances.
NOTE: before using Quick Setup administrators could logon to the local console of a virtual appliance with the
rsaadmin account (default password is rsaadmin), shutdown the operating system and take a snapshot of the virtual appliance in a downed state. After the virtual appliance starts up an administrator can continue to use Quick Setup to configure either a primary or replica instance. In a sense the snapshot is provides a method of factory reset bringing back Quick Setup for those disaster recovery situations.
NotesContacting RSA Customer Support
TelephoneFor urgent issues use on of the telephone numbers listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm 
EmailFor non-urgent issues email support@rsa.com
Case Management is found at URL https://knowledge.rsasecurity.com/scolcms/mysupport.aspx
   (requires access to RSA SecurCare Online)