|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.2
|Issue||Customer using Lotus Notes, which we all use. Attempting to On-demand email from any application. After she clicked OK, the screen generates the following:|
Lotus Notes is set as default program in IE11:
But user has this problem. Others using Lotus Notes do not have this issue. Chrome works as does Firefox.
Could not perform this operation because the default mail client is not properly installed.
|Cause||The mailto registry entry HKEY_CLASSES_ROOT/mailto was showing (Value not set).|
RL:MailTo Protocol to the mailto key
This link from Lotus Notes references a registry issue