000032854 - Error "Could not perform this operation because the default mail client is not properly installed." in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Sep 23, 2019
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Article Number000032854
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: All
 
IssueCustomer using Lotus Notes, which we all use. Attempting to On-demand email from any application. After she clicked OK, the screen generates the following:

Lotus Notes is set as default program in IE11: 
(go to menu Internet Options->Programs->Set Programs->Set your default program,
 select Lotus Notes Mail to set it as default program.)


But the user has this problem. Others using Lotus Notes do not have this issue. Chrome works as does Firefox.
 

Could not perform this operation because the default mail client is not properly installed.


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CauseThe mailto registry entry HKEY_CLASSES_ROOT/mailto was showing (Value not set).

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ResolutionAdd
RL:MailTo Protocol to the mailto key

This link from Lotus Notes references a registry issue
http://www-01.ibm.com/support/docview.wss?uid=swg21963038

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