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000032854 - Error in RSA Archer 5.5.2 "Could not perform this operation because the default mail client is not properly installed."

Document created by RSA Customer Support

on Jun 14, 2016•Last modified by RSA Customer Support

on Apr 21, 2017

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Article Number	000032854
Applies To	RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5.2
Issue	Customer using Lotus Notes, which we all use. Attempting to On-demand email from any application. After she clicked OK, the screen generates the following: Lotus Notes is set as default program in IE11: (go to menu Internet Options->Programs->Set Programs->Set your default program, select Lotus Notes Mail to set it as default program.) But user has this problem. Others using Lotus Notes do not have this issue. Chrome works as does Firefox. Could not perform this operation because the default mail client is not properly installed.
Cause	The mailto registry entry HKEY_CLASSES_ROOT/mailto was showing (Value not set).
Resolution	Add RL:MailTo Protocol to the mailto key This link from Lotus Notes references a registry issue http://www-01.ibm.com/support/docview.wss?uid=swg21963038

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