000032829 - RSA Via Lifecycle and Governance (L&G) 7.0 or Identity Management and Governance (IMG) 6.9.1 Installation fails with the error: Problem running roothas.pl

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032829
Applies ToRSA Product Set: RSA Via Lifecycle and Governance
RSA Version/Condition: 7.0, 6.9.1
O/S Version: SuSE 11 SP3, Red Hat
IssueWhen attempting to install RSA Via Lifecycle and Governance 7.0 or Identity Management and Governance 6.9.1 the following error displays:
Oracle will install with ORACLE_GRID_HOME as /u01/app/12.1.0/grid
Oracle Installer Exit Code: 6
starting orainstRoot.sh ...
... orainstRoot.sh done
starting root.sh ...
... root.sh done
starting root.sh ...
starting roothas.pl ...
Died at //u01/app/12.1.0/grid/crs/install/crsutils.pm line 7672.
... Problem running roothas.pl
Step failed! See /tmp/aveksa-install.log for more information.
CauseThis error typically occurs on a second installation attempt and is caused by processes still running from the previous installation attempt.
ResolutionThe issue of binaries continuing to run after the uninstaller has been run has been reported to Engineering and may be fixed in a future release.
  1. Perform the following commands and look for processes running:
ps -ef | grep ora
ps -ef | grep u01

  1. The second process status will likely return this entry from 'ps':
oracle 15170 1 0 May28 ? 00:02:24 /u01/app/11.2.0/grid/bin/ohasd.bin reboot

  1. The presence of this process is what is causing the roothas.pl to fail.  It is attempting to start this same process and there is a conflict.
  2. Kill the related process(es) that were spawned by the the failed install prior to re-running the installation script, install.sh
kill <process ID>

<process ID>, is the PID value returned in step 2.  In the example above, the value is 15170.  Using the kill -9 <pid> option would force the process to die.