000032829 - RSA Identity Governance and Lifecycle installation fails with the error: Problem running roothas.pl

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Feb 22, 2018
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Article Number000032829
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.+ 6.9.1
O/S Version: SUSE 11 SP3, Red Hat
IssueWhen attempting to install RSA Identity Governance and Lifecycle, the following error displays:

Oracle will install with ORACLE_GRID_HOME as /u01/app/12.1.0/grid
Oracle Installer Exit Code: 6
starting orainstRoot.sh ...
... orainstRoot.sh done
starting root.sh ...
... root.sh done
starting root.sh ...
starting roothas.pl ...
... Problem running roothas.pl
Step failed! See /tmp/aveksa-install.log for more information.
CauseThis error typically occurs during a second installation attempt after a previous installation has failed due to one or more errors. This is because Oracle may not close all of the processes spawned during the failed installation attempt.
ResolutionThis issue has been reported in engineering ticket ACM-82804 and is fixed in version 7.1.
  1. Perform the following commands and look for running processes:

ps -ef | grep ora
ps -ef | grep u01

  1. The second process status will likely return this entry from ps:

oracle 15170 1 0 May28 ? 00:02:24 /u01/app/11.2.0/grid/bin/ohasd.bin reboot

  1. The presence of this process is what is causing roothas.pl to fail.  The installation is attempting to start this same process again and since it is already running, there is a conflict.
  2. Go to the grid install directory and de-configure these processes:

cd /u01/app/12.1.0/grid/crs/install
./roothas.pl -force –deconfig