000032421 - Error loading keystore with RSA Token Server (RTS) in RSA Key Manager 1.2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032421
Applies ToRSA Product Set: RSA Key Manager
RSA Product/Service Type: RSA Token Server
RSA Version/Condition: 1.2
IssueHitting https://<hostname>/SomWar/SomController, you may get this error:
javax.servlet.ServletException: 01/22/2016 19:30:44.416 EST,
messageId=78814,SOM_SERVER_INIT_ERROR,Server init failed with the message -
[Error loading KeyStore]
CauseInvalid Data Protection Manager (DPM) client credential file.
ResolutionLog in to the admin console(https://<hostname>:444/admin), go to "Token Server" -> RKM Client Configuration, and provide a valid path to the client certificate files.