000032834 - Hotfix installations fails with presence of cloned capture in RSA Data Protection Manager Appliance 3.5.2.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032834
Applies ToRSA Product Set: Data Protection Manager
RSA Product/Service Type: Key Manager Manager Appliance (Virtual)
RSA Version/Condition: 3.5.2.x
 
IssueRunning install_step1.sh or install_step2.sh when applying any 3.5.2.x hotfix may fail with the following error:
Checking this appliance's replication state...


=================================== ERROR ======================================
This appliance is not in a healthy state. There are some issues pertaining to
replication with this cluster. Please fix these issues before proceeding with
the hotfix installation.
Cloned capture processes:3
WorkaroundLog in as root via SSH and modify the file /opt/rsa/setup/sql/check_replication_status.sql
Change the line
select count(1) into ROW_COUNT from DBA_STREAMS_SPLIT_MERGE where CLONED_CAPTURE_NAME is not NULL;

with
select count(1) into ROW_COUNT from DBA_CAPTURE where capture_name like 'CLON%';

Change the line
select count(1) into ROW_COUNT from DBA_PROPAGATION where ORIGINAL_PROPAGATION_NAME is not NULL;

with
select count(1) into ROW_COUNT from DBA_PROPAGATION where PROPAGATION_NAME like 'CLON%';

Save the file and re-run the step that failed.

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