000030680 - Failed to create a backup on Windows shared folder for RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Nov 14, 2018
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Article Number000030680
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueRSA Authentication Manager 8.1 is unable to connect to the Windows shared folder to create abackup.

The log messages below are from the System log report:

com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to validate the remote backup location.,
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask.execute(ValidateRemoteLocationTask.java:73),
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$FastClassByCGLIB$$bfa37c86.invoke(<generated>),
   at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149),
   at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:688),
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150),
   at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55),
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
   at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89),
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
   at org.springframework.aop.framework.Cglib2AopProxy$DynamicAdvisedInterceptor.intercept(Cglib2AopProxy.java:621),
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$EnhancerByCGLIB$$e3a59cf2.execute(<generated>),
   at com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl.execute(AsyncBackupJobWorkerImpl.java:231),
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method),
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39),
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25),
   at java.lang.reflect.Method.invoke(Method.java:597),
CauseThis error will occur if incorrect credentials format is used.
ResolutionWhen creating a backup or scheduled backup in the Operations Console, under Backup location section > Windows Shared Folder, the user must make sure to enter the username in the Folder User Name field in the format of Domain\User, rather than just user or local machine\ local admin.

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