000030680 - Failed to create a backup on Windows shared folder for RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030680
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
O/S Version: SUSE Linux
IssueAM 8.1 is unable to connect to the windows shared folder to create backup.
The logs below are from the System log report:
com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to validate the remote backup location., 
at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask.execute(ValidateRemoteLocationTask.java:73),
at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$FastClassByCGLIB$$bfa37c86.invoke(<generated>),
at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149),
at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:688),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150),
at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
at org.springframework.aop.framework.Cglib2AopProxy$DynamicAdvisedInterceptor.intercept(Cglib2AopProxy.java:621),
at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$EnhancerByCGLIB$$e3a59cf2.execute(<generated>),
at com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl.execute(AsyncBackupJobWorkerImpl.java:231),
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method),
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39),
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25),
at java.lang.reflect.Method.invoke(Method.java:597),

 
CauseUsing incorrect credentials format.
ResolutionWhen creating a backup or scheduled backup in the Operations Console, under Backup location section > Windows shared folder, User must make sure he's entering his username in the Folder User Name field in this format: Domain\User, rather than just User or local machine\ local admin.

Attachments

    Outcomes