000032031 - You uploaded an invalid file error during Quick Setup of the RSA SecurID Appliance 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 9, 2020
Version 5Show Document
  • View in full screen mode

Article Content

Article Number000032031
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueWhen installing a license during Quick Setup of the RSA SecurID Appliance, the following error displays:

You uploaded an invalid file

User-added image

When performing Quick Setup on the RSA SecuriD appliance, you are asked to browse for the RSA Authentication Manager software license named AM_License zip.

The error that you uploaded an invalid file will display if the AM_License.zip contains a subfolder also named AM_License.zip, as shown here:
AM_license zipped folder contains AM_license file

ResolutionTo correct this issue,

  1. Navigate to the subfolder in the archive that contains the following license files:

  • order#yyyyy-mm-dd.XML
  • defaultRSAToolbar.cer
  • defaultRSAToolbar.key
  • sdti.cer
  • server.key
  • server.cer

User-added image

  1. Extract the contents of this subfolder and zip it into a new archive named AM_License.zip.
  2. Continue with the Quick Setup process.