000032381 - RSA SecurID Software Token for iPhone distribution link cannot be clicked and imported

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 10, 2018
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Article Number000032381
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Token for iPhone
IssueWhen trying to import an  RSA SecurID software token into an iPhone,the distribution link is not clickable.  In order to import the token, the link needs to be imported into the Safari browser.
ResolutionTry to access the distribution mail from the iPhone mail application instead of using the Gmail application.