000032381 - Unclickable software token distribution link for Iphone in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032381
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0

 
IssueWhen customer tries to import software token for Iphone,The distribution link is unclickable so he has to copy and paste it into safari browser.
 
ResolutionTry to access the distribution mail from the iphone mail application instead of using Gmail application. 

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