Article Content
Article Number | 000032828 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.0, 6.9.1, 7.1 Platform: RSA Software Appliance O/S Version: SUSE 11 SP3, Red Hat |
Issue | When trying to install RSA Identity Governance & Lifecycle 7.0 or Identity Management and Governance 6.9.1, the following error displays:
|
Cause | This issue occurs on RSA Identity Governance & Lifecycle software appliances where the Oracle UserID and oinstall group are being created by the installer with a numeric ID other than 500. |
Workaround | ACM-58287 has been filed to have this rectified in a future release. For now the workaround for this issue is to create the oracle user and oinstall group prior to executing install.sh:
NOTE: If a previous installation was attempted and failed the cleanup steps in knowledge article 000036717 - How to uninstall RSA Identity Governance & Lifecycle must be run prior to re-running the installation. This cleanup purges all files created with the undesired Oracle ID. |