000031552 - The RSA Adaptive Authentication (OnPrem) weekly summary report is not generated in RSA Central

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031552
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x, 6.x
IssueLogs have been sent to RSA Central for some of the days for the week, but Saturday's log file is missing. The weekly summary version of the report, for that type of log file, did not get created, but the daily reports were generated for other logs that were sent in.
CauseThe weekly RSA Central reports are triggered by their log for Saturday being sent in. If the Saturday log is not sent in, no weekly summary report will be generated from that week's set of log files.
ResolutionSend in the Saturday log to trigger the weekly summary report generation for that type of log file.
NotesThe same thing applies for the MONTHLY summary reports. The monthly reports are triggered by receiving logs for the last day of the month.