000032821 - Error in Authentication Manager when trying to open the RSA Token Management from the Active Directory User

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032821
Applies ToRSA Product Set: SecurID
RSA Product/ Service Type: Authentication Manager
RSA Version/Condition: 7.x, 8.x
Platform (other): MMC Snap-in
IssueError when trying to open the RSA Token Management from the Active Directory User and Computers:
Unable to to connect to AM Command Server

 
User-added image
CauseDuplicate userID in Internal Database and Active Directory.
 
ResolutionDelete the duplicate userID from the Internal Database and make sure that the same user in the Active Directory has SuperAdmin role.
 
 
Notes
 

This is the correct output the user should get to be able to manage Tokens and Authentication Attributes.
 

User-added image

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