000032647 - RSA DLP Receive notifications on a decommissioned site coordinators

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032647
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
IssueA customer reported that he still receives notifications on a decommissioned site coordinators as per below example:
The RSA DLP system has encountered an unexpected error that may require immediate attention.
Hostname: SC.example.com
Component: RSA_DLP
Type: EC001
Description:  A connection failure to the site [x.x.x.x] occured.
This message is automatically generated by RSA DLP.

CauseThe configuration file is not yet updated on the Enterprise coordinator.
Resolution1. In Enterprise Manager, click the Admin tab. The Administrations Status Overview page appears.
2. Beneath the Admin tab, click Datacenter > Configuration And Status. The Datacenter administration page appears
3.Click the Enterprise coordinator and then press Edit
4.Click Advanced and then Recover
 User-added image
This will push a new configuration file to the EC without the old site coordinator name