000032826 - RSA enVision Password Manager Utility fails with "LBs passphrase is not in sync"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032826
Applies ToRSA Product Set: RSA enVision
RSA Product/Service Type: RSA enVision Password Manager Utility
RSA Version/Condition: 4.1
Platform: Windows
IssueThe RSA enVision Password Manager Utility fails with, LBs passphrase is not in sync with the old passphrase[8].
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CauseThe passphrase does not match in the Lockbox, possibly due to a RSA enVision account password has been changed not using the RSA enVision Password Manager Utility.
ResolutionSync the RSA enVision Lockbox passphrase.
1. Stop the enVision NIC services.
On the enVision appliance in service.msc, stop NIC Service Manager service, and confirm only the NIC DB Server service is running.
2. Sync the Lockbox LBs passphrase, from a command prompt on the enVision appliance.
cd /d %_envision%/password/"update scripts"
cscript SyncPasswords.vbs

When requested enter the known password for the user logins: master, nic_system, nic_sshd, nic_sftp
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3. Restart the enVision NIC services.
On the enVision appliance in service.msc, confirm the NIC DB Server service is still running, then start the NIC Service Manager service.
Additional reference: See the RSA enVision Hardware Setup and Maintenance Guide 60 Series, Appendix B "Changing Passwords", the Troubleshooting section on Change Passwords that were Accidentally Updated Manually. The Guide mentions, you must use the Password Manager Utility in the RSA enVision appliance in order to change the passwords.
NotesCAUTION: Do not stop or terminate the script when it is running. This may result in the system behaving in an inconsistent manner.
 

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