000032566 - Key field not defined for module error occurs when saving records in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 17, 2019
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Article Number000032566
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.x

An unexpected error is shown when trying to save a record:

An unexpected error has occurred in the system.  The error Log Reference ID is 012616-173841-3505. Please try your request again.  If problems persist, please contact your system administrator


The logs will show the following error:

<Description>Key field not defined for module 'Recovery Tasks'</Description> 
<Module>ModuleId: 386, ModuleName: Products and Services BIAs, ModuleStatus: ActiveInProduction, ModuleType: Application</Module> 
CauseThere is no field on the application marked as a key field.
  1. Go to the application which is having this issue.
  2. Go to the fields then choose which field you want to be the key field.
  3. Go to the Options tab for this field.
  4. In the Options, you will find Key field box.
  5. Check this box for Key field.
  6. Try to save a record and issue will be resolved.

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