000032740 - View Original Event returns stack trace when no concentrator is available in RSA Security Analytics 10.6

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 17, 2019
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Article Number000032740
Applies ToRSA Product Set:  RSA Security Analytics
RSA Product/Service Type: Incident Management
RSA Version/Condition: 10.6
IssueWhen a user does not have the Concentrator online that was listed in the alert, clicks on the sprocket of an event under alert details in the Incident Management service, then chooses "View Original Event", an "Exception System Error" message is displayed.

User-added image
CauseThis issue occurs because the Concentrator is not currently functioning.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundContact RSA Support if assistance is needed in troubleshooting the issue with the Concentrator.