on Jun 14, 2016Article Content
| Article Number | 000032740 |
| Applies To | RSA Product Set: RSA Security Analytics RSA Product/Service Type: Incident Management RSA Version/Condition: 10.6 |
| Issue | When a user does not have the Concentrator online that was listed in the alert, clicks on the sprocket of an event under alert details in the Incident Management service, then chooses "View Original Event", an "Exception System Error" message is displayed. |
| Cause | This issue occurs because the Concentrator is not currently functioning. |
| Resolution | This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release. |
| Workaround | Contact RSA Support if assistance is needed in troubleshooting the issue with the Concentrator. |