000030569 - Cannot Navigate to Investigation from the NWDB reports if the connection parameters on the Service page are updated in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030569
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Reporting Engine 
RSA Version/Condition: 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
IssueThe Investigation link for the meta values of the executed reports is not displayed on the NWDB results page.
CauseAny changes made to device information added in Security Analytics (e.g. port) will not be reflected in the Reporting Engine.
ResolutionThis issue is currently being investigated by the Engineering team in order to resolve it in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.
WorkaroundThe user will need to remove and then add the data source to the Reporting Engine.
Please note that this workaround is not applicable for reports that have already been generated.
If you are unsure of any of the steps above or experience any issues, contact RSA Technical Support and quote this article number for further assistance.

Attachments

    Outcomes