000030564 - Updates to connection parameters on the Service page do not reflect on the Reporting Data sources in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 3Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000030564
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Reporting Engine
RSA Version/Condition: 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
Issue"Default sources update failed" error identified when trying to set Services in Reporting engine. 
User-added image
An error similar to example below is found in the /var/lib/netwitness/uax/logs/sa.log file.
2015-04-03 15:32:59,621 [qtp731395981-2767] ERROR com.rsa.smc.sa.admin.web.controller.ajax.device.AdminDevicesConfigREController - java.lang.NullPointerException
CauseIf there are any changes or updates to service names, ports or parameters on the service page, they are not propagated to the corresponding data sources added in the Reporting Engine.
WorkaroundData sources with modified service should be added and used.
Additionally, if the names of the existing services are modified, the corresponding schedules must be updated in Reporting.
If you are unsure of any of the steps above or experience any issues, contact RSA Technical Support and quote this article number for further assistance.

Attachments

    Outcomes