000030508 - The Date Range is not displayed for collections if services are restarted while a restoration is in progress in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030508
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Archiver, Workbench, Security Analytics UI, Security Analytics Server
RSA Version/Condition: 10.5.x,
Platform: CentOS
O/S Version: EL6
IssueIf the Workbench service is restarted on the Archiver appliance or the jettysrv service is restarted on the Security Analytics server while a restoration is in progress, the Date Range field for the respective collection will be blank in the Security Analytics 10.5 user interface, as shown in the screenshot below.
User-added image
After one of the services is restarted, an error similar to the example below may also be reported in the /var/log/messages file on the Archiver appliance.
Mar  2 11:01:06 Archiver nw[5943]: [Workbench] [warning] [Collection 'Test77']: There was an error opening the collection
ResolutionThis issue is currently being investigated by the Engineering team in order for it to be resolved in a future release.
If you have any additional questions or concerns regarding the issue, contact RSA Support and quote this article number for further assistance.