000030508 - The Date Range is not displayed for collections if services are restarted while a restoration is in progress in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000030508
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Archiver, Workbench, Security Analytics UI, Security Analytics Server
RSA Version/Condition: 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
IssueIf the Workbench service is restarted on the Archiver appliance or the jettysrv service is restarted on the Security Analytics server while a restoration is in progress, the Date Range field for the respective collection will be blank in the Security Analytics 10.5 user interface, as shown in the screenshot below.
User-added image
After one of the services is restarted, an error similar to the example below may also be reported in the /var/log/messages file on the Archiver appliance.
Mar  2 11:01:06 Archiver nw[5943]: [Workbench] [warning] [Collection 'Test77']: There was an error opening the collection
ResolutionThis issue is currently being investigated by the Engineering team in order for it to be resolved in a future release.
If you have any additional questions or concerns regarding the issue, contact RSA Support and quote this article number for further assistance.

Attachments

    Outcomes