000030506 - Collections created on a 10.4 Workbench do not appear in the RSA Security Analytics UI when running version 10.5.x or above

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030506
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Archiver, Workbench, Security Analytics UI
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
IssueWhen a collection is created on a 10.4 Workbench from the Security Analytics UI at version 10.5 or above, no job entry is created and the collection only appears after refreshing the page.
CauseDue to code changes in Security Analytics 10.5 regarding how collections are created compared to version 10.4.x, restorations are not created as jobs when using the 10.5 user interface to manage a 10.4 Workbench.
ResolutionThis issue does not occur when the Workbench and the Security Analytics UI are both running on version 10.5.x or above.
WorkaroundAfter the restoration collection is created, refreshing the page in the web browser will allow the collection to appear as expected.

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