000030501 - The View Network Session option is disabled for Malware Analysis events if the core device is not configured correctly in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030501
Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: Malware Analysis
RSA Version/Condition: 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6

IssueDue to the new service ID and changes to the ASG, Malware Analysis is not showing the View Network Session option from the Malware Event Summary. It looks like the device ID is coming as null.
 
ResolutionThis issue is currently being investigated by the Engineering team in order to resolve it in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.
NotesThis issue is noted in the RSA Security Analytics 10.5.0.0 Release Notes.

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