000030481 - "This page can't be displayed" error when attempting to login into the RSA Security Analytics UI with Internet Explorer 10

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030481
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.5.x,
Platform: CentOS
Platform (Other): Internet Explorer 10
O/S Version: EL6
IssueWhen logging into the RSA Security Analytics UI from an Internet Explorer 10 browser window, the following error may be displayed:  This page can't be displayed.
User-added image
CauseThis issue occurs when the TLS 1.1 protocol is not enabled in Internet Explorer 10.
ResolutionIn addition to any other protocols that may be needed by the administrator using IE 10, be sure to enable the TLS 1.1 protocol in the browser settings by following the steps below:
  1. Navigate to Internet options > Advanced > Settings > Security.
  2. Ensure that the TLS 1.1 protocol is enabled.
  3. Click Apply and reload the page.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.