000032608 - Security Operations Management (SecOps) 1.3 fails to create a record in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032608
Applies ToRSA Product Set: Security Management, Archer
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.3
IssueSecOps fails to create record in Archer.
In collector.log:
ERROR - SyslogIncidentAddedTasklet.execute(127) | Message cannot be executed,exception while pushing the message 
com.rsa.connector.framework.components.datastore.archer.exception.ArcherComunicationException: java.lang.NullPointerException

INFO - PasswordAwareSimpleJobLauncher$1.run(100) | Job: [FlowJob: [name=pushSyslogEvents]] completed with the following status:
CauseWhen SecOps creates records, the date format is MM/DD/YYYY (United States).
The issue can occur if the locale of SecOps user account is configured to other region, where the date format is DD/MM/YYYY (Australia for example).
ResolutionTo resolve the issue, change the locale in the user profile to United States.