Article Content
Article Number | 000032608 |
Applies To | RSA Product Set: Security Management, Archer RSA Product/Service Type: SecOps RSA Version/Condition: 1.3 |
Issue | SecOps fails to create record in Archer. In collector.log: ERROR - SyslogIncidentAddedTasklet.execute(127) | Message cannot be executed,exception while pushing the message INFO - PasswordAwareSimpleJobLauncher$1.run(100) | Job: [FlowJob: [name=pushSyslogEvents]] completed with the following status: |
Cause | When SecOps creates records, the date format is MM/DD/YYYY (United States). The issue can occur if the locale of SecOps user account is configured to other region, where the date format is DD/MM/YYYY (Australia for example). |
Resolution | To resolve the issue, change the locale in the user profile to United States. |