000032688 - The rsaenv command to set the environmental variable fails to allow a connection to the RSA Authentication Manager 8.1 database

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032688
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
 
IssueWhen running the . ./rsaenv command to set the environmental variable, the command line is returned without prompting for the password for the rsa_dba user, as shown in the example below (note that the command is dot space dot slash):
 
rsaadmin@primary81:/opt/rsa/am/utils> . ./rsaenv
rsaadmin@primary81:/opt/rsa/am/utils> /opt/rsa/am/pgsql/bin/psql -h localhost -p 7050 -d db -U rsa_dba
rsaadmin@primary81:/opt/rsa/am/utils>
Cause
This behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 1337 bytes, as below:
rsaadmin@am81p:/opt/rsa/am/utils> ls -al rsaenv
-rw-r--r-- 1 rsaadmin rsaadmin 1337 Dec  6  2013 rsaenv

Resolution
To resolve this issue, follow the steps below:
  1. Copy the rsaenv file from another working instance of Authentication Manager 8.1, either primary or replica.
  2. Place the file in /opt/rsa/am/utils.
Note:  If the deployment contains only one primary server, contact RSA Customer Support for fresh copies of this file.

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