000032688 - The rsaenv command to set the environmental variable fails to allow a connection to the RSA Authentication Manager 8.1 database

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000032688
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1

 
IssueWhen running the . ./rsaenv command to set the environmental variable, the command line is returned without prompting for the password for the rsa_dba user, as shown in the example below (note that the command is dot space dot slash):
 
rsaadmin@primary81:/opt/rsa/am/utils> . ./rsaenv
rsaadmin@primary81:/opt/rsa/am/utils> /opt/rsa/am/pgsql/bin/psql -h localhost -p 7050 -d db -U rsa_dba
rsaadmin@primary81:/opt/rsa/am/utils>
Cause
This behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 1337 bytes, as below:
rsaadmin@am81p:/opt/rsa/am/utils> ls -al rsaenv
-rw-r--r-- 1 rsaadmin rsaadmin 1337 Dec  6  2013 rsaenv

Resolution
To resolve this issue, follow the steps below:
  1. Copy the rsaenv file from another working instance of Authentication Manager 8.1, either primary or replica.
  2. Place the file in /opt/rsa/am/utils.
Note:  If the deployment contains only one primary server, contact RSA Customer Support for fresh copies of this file.

Attachments

    Outcomes