000032686 - Unable to run rsautil commands in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032686
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueWhen trying to run the ./rsautil command it returns back to the prompt without executing, as in the example below:
rsaadmin@primary81:/opt/rsa/am/utils> ./rsautil manage-secrets -a listall
rsaadmin@primary81:/opt/rsa/am/utils>
CauseThis behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 8569 bytes, as below:
rsaadmin@am81p:/opt/rsa/am/utils> ls -al rsautil
-rwxrwxrwx 1 rsaadmin rsaadmin 8569 Oct  6 14:50 rsautil

Additionally, the /opt/rsa/am/utils/lib/manage-secrets-8.1.x.x.x.jar file may be corrupt and show a file size of 0 bytes. The size of the manage-secrets-8.1.x.x.x.jar file should be 12698 bytes, as below:
rsaadmin@am81p:/opt/rsa/am/utils/lib> ls -al manage-secrets*
-rw-r--r-- 1 rsaadmin rsaadmin 12698 Jun  8  2015 manage-secrets-8.1.1.4.0.jar

Note that the service pack and patch number will change in the output based on the software installed in the deployment.
 
ResolutionTo resolve this issue, follow the steps below:
  1. Copy the rsautil file from another working instance of Authentication Manager 8.1, either primary or replica.
  2. Place the file in /opt/rsa/am/utils.
  3. Copy the manage-secrets-8.1.x.x.x.jar file from another working instance of Authentication Manager 8.1, either primary or replica.
  4. Place the .jar file in /opt/rsa/am/utils/lib.
Note:  If the deployment contains only one primary server, contact RSA Customer Support for fresh copies of these files.

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