000032686 - Unable to run rsautil commands in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 10, 2020
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Article Number000032686
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueWhen trying to run the ./rsautil command it returns back to the prompt without executing, as in the example below:

rsaadmin@primary81:/opt/rsa/am/utils> ./rsautil manage-secrets -a listall
CauseThis behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 8569 bytes, as below:

rsaadmin@am81p:/opt/rsa/am/utils> ls -al rsautil
-rwxrwxrwx 1 rsaadmin rsaadmin 8569 Oct  6 14:50 rsautil

Additionally, the /opt/rsa/am/utils/lib/manage-secrets-8.x.x.x.x.jar file may be corrupt and show a file size of 0 bytes. The size of the manage-secrets-8.x.x.x.x.jar file should NOT be 0 bytes, as below:

rsaadmin@am81p:/opt/rsa/am/utils/lib> ls -al manage-secrets*
-rw-r--r-- 1 rsaadmin rsaadmin 12698 Jun  8  2015 manage-secrets-

Note that the service pack and patch number will change in the output based on the software installed in the deployment.
ResolutionTo resolve this issue, follow the steps below:
  1. Copy the rsautil file from another working instance of RSA Authentication Manager 8.x, either primary or replica.
  2. Place the file in /opt/rsa/am/utils.
  3. Copy the manage-secrets-8.x.x.x.x.jar file from another working instance of Authentication Manager 8.x, either primary or replica.
  4. Place the .jar file in /opt/rsa/am/utils/lib.
If the deployment contains only one primary server, contact RSA Customer Support for fresh copies of these files.