on Jun 14, 2016Article Content
| Article Number | 000032686 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 |
| Issue | When trying to run the ./rsautil command it returns back to the prompt without executing, as in the example below:rsaadmin@primary81:/opt/rsa/am/utils> ./rsautil manage-secrets -a listall |
| Cause | This behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 8569 bytes, as below:rsaadmin@am81p:/opt/rsa/am/utils> ls -al rsautil Additionally, the /opt/rsa/am/utils/lib/manage-secrets-8.1.x.x.x.jar file may be corrupt and show a file size of 0 bytes. The size of the manage-secrets-8.1.x.x.x.jar file should be 12698 bytes, as below: rsaadmin@am81p:/opt/rsa/am/utils/lib> ls -al manage-secrets* Note that the service pack and patch number will change in the output based on the software installed in the deployment. |
| Resolution | To resolve this issue, follow the steps below:
|