|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||When trying to run the ./rsautil command it returns back to the prompt without executing, as in the example below:|
|Cause||This behavior happens when the /opt/rsa/am/utils/rsautil file is corrupt and shows a file size of 0 bytes. The size of the rsautil file should be 8569 bytes, as below:|
Additionally, the /opt/rsa/am/utils/lib/manage-secrets-8.x.x.x.x.jar file may be corrupt and show a file size of 0 bytes. The size of the manage-secrets-8.x.x.x.x.jar file should NOT be 0 bytes, as below:
Note that the service pack and patch number will change in the output based on the software installed in the deployment.
|Resolution||To resolve this issue, follow the steps below:|