000032634 - Unable to access public folders through OWA when protected by Authentication Agent 7.1.3 for Web for IIS using Google Chrome or Mozilla Firefox

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032634
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Agent 7.1.3 for Web for IIS 
RSA Version/Condition: 7.1.3
IssueA problem exists only for Google Chrome or Mozilla Firefox where the public folders from OWA can be accessed through Microsoft Internet Explorer.

 
ResolutionTo resolve this issue,
  1. Update to the latest Microsoft patches for the Microsoft Exchange Server.
  2. Update to the latest Microsoft patches for the MS Windows Server on which the Exchange Server is hosted.
  3. Update the Authentication Agent for Web for IIS to the latest build.  Contact RSA Customer Support for the latest RSA web agent build.

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