000032634 - Unable to access public folders through OWA when protected by RSA Authentication Agent 7.1.3 for Web for IIS using Google Chrome or Mozilla Firefox

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 10, 2020
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Article Number000032634
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web
RSA Version/Condition: 7.1.3
IssueA problem exists only for Google Chrome or Mozilla Firefox where the public folders from OWA can be accessed through Microsoft Internet Explorer.

ResolutionTo resolve this issue,
  1. Update to the latest Microsoft patches for the Microsoft Exchange Server.
  2. Update to the latest Microsoft patches for the Microsoft Windows Server on which the Exchange Server is hosted.
  3. Update the RSA Authentication Agent for Web for IIS to the latest build.