000030511 - Metered license does not flip back to in compliance immediately when there are no services attached to that Metered license in Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030511
Applies ToRSA Product Set: Security Analytics

RSA Product/Service Type: Licensing, Security Analytics UI

RSA Version/Condition: 10.5.x,

Platform: CentOS

O/S Version: EL6
IssueWhen there are no services attached to a Metered license, it can take up to seven (7) days for the license to once again show "In Compliance".
As an example, if there is a Metered license available for a Log Decoder and you have one Log Decoder listed under it, the following conditions may occur:
  • You are over your entitled usage and marked as out of compliance.
  • You decide to move the Log Decoder into an available service-based license.
  • Your Metered license has no device under it.
  • Your Metered license flips back to an in-compliance state after seven days.
ResolutionThis issue is currently being investigated by the Engineering team so that it may be resolved in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.