000031515 - RSA Via L&G AFX fulfillment workflow switches to manual fulfillment when using workflow variables in the AFX connector

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031515
Applies ToRSA Product Set: Via Lifecycle & Governance (L&G), Identity Management and Governance (IMG)
RSA Product/Service Type: Automatic Fulfillment Express (AFX), Access Request Manager (ARM)
RSA Version/Condition: 6.9.1, 7.0
IssueAn AFX workflow does not complete and switches to manual fulfillment when using workflow variables. The request shows any of the following errors:
AFX can not process this change item because a runtime value can not be found for the following required variables: <Workflow_Variable>

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CauseWorkflow substitution variables are case sensitive. Only the first letter of the substitution variable should be in upper case, and all following letters should be in lower case.
ResolutionMake sure you to type all the substitution variables correctly in the AFX connector capabilities. Below are some examples for the correct way to use workflow substitution variables:

Workflow variable nameCorrect substitution variableWrong substitution variable